On The Day

Himeville/Underberg – We arrange our departure from the Himeville Museum on Arbuckle Street – the main street – in Himeville (view map).

Alternatively we can pick you up from your accommodation, please make sure to mention this on your booking. We will do our utmost to accommodate your needs, depending on the distance from Underberg town.

Payment

If you wish to be picked up and dropped off at your accommodation, we will not charge extra for fuel costs. However if your accommodation is out of the villages of Underberg and Himeville, you will be subject to extra charges. This extra charge will be payable only on the day of your tour and we request that this payment be made in cash. Don’t worry, though, we will discuss this with you in extra detail at the time of your booking.

Meals are not included in the 1-day tours and thus is an optional added charge.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Please contact us to get the latest information on your desired trip.

Preparation

In the warmer months (October – March)– dress in light-weight clothing and bring warm a jacket, as the weather can change drastically.
In the colder months (April – September) – dress very warmly (i.e beanies, gloves, etc.)
Something warm as the weather can change drastically.
Your passports (and VISA if required)
Unabridged birth certificate for under 18’s
Camera
Cash

Reservation

You must call a week ahead of your scheduled tour for a full refund. Within a week you will assess a 25% termination fee. There are no refunds for cancellations made less than a week before your tour, or if you decide not to show up.

Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides and vehicles we need to ensure that our groups remain manageable and enjoyable.

Weather

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.